DEM | Device Observability

Digital experience MONITORING | device observability

DEVICE

How many of your service desk tickets are ‘device-related’, and how many of those problems are actually down to the device? With Device Observability, this framework can help you get to the bottom of this faster and even apprehend problems before the user spots them. Furthermore, with this end-user experience monitoring service, you can easily avoid unnecessary expense by identifying which devices need replacing, which can be reallocated, and which still have plenty of life left.

Optimise your device refresh activities
Make compliance straightforward
Quantify the impact of poor digital experience

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Eliminate any doubt about device performance and reduce colleague frustration with Device Observability

Whether your devices are in the office next door or on another continent, get an immediate and ongoing understanding of their performance through end-user experience monitoring.
Identify where problems really lie and allocate resources accordingly.

Gone are the days of expensive blanked device refreshes – assign budget where it’s really needed and squeeze all you can out of your existing hardware and applications with Device Observability.

Organisations that implement comprehensive device observability frameworks report a 60% improvement in end-user satisfaction related to device performance and availability.

– Cisco 2023

Top 3 Benefits of Device Observability?

Get ahead of your support tickets

Compliance evidence

Provide evidence for compliance to ensure standard device builds and identify unauthorised software or security vulnerabilities. Furthermore, with this application observability service, you can track device power consumption for ISO14001 compliance and drive energy cost savings.

Quantify the impact of poor user experience with monitoring

Dig deeper than the support ticket. Understand the true impact of the problem; right down to time wasted and unnecessary cost spent, in order to improve end-user experience.

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Prioritise effort and resource allocation

Identify the worst performing devices in your environment and prioritise accordingly.

Reduce CapEx

Identify the devices that need to be replaced, and reduce CapEx spend by retaining older devices that still perform well.

Put a cost against poor device performance

Quantify the impact of poor device performance and indicate where time is being lost due to unreliable hardware.

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Jamie Graham – Head of Cyber SecurityDigital Health & Care Wales

“What Net Consulting provides us with is a baseline for where we are now. We can achieve our longer-term objectives with this robust foundation of information. It’s key to success, and that’s why we collaborate with companies like Net Consulting to build trust and deliver our outputs.”

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Andrew Lycett – Director of FinanceSocial Care Wales

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A long track record, being comfortable in the uncomfortable.

We’ve built a solid reputation for delivering benefit-driven capabilities across public and private sectors.

Our hands-on experience was earned in the most challenging IT environments globally.

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Don’t let devices be the faulty cog in your efficient operational engine. You may have the best people and the slickest applications, but if their devices are slow and unreliable, your progress will be hampered and your team won’t be happy.

Implement Device Observability, and ensure that an ever-watchful eye is keeping track of your device fleet’s performance.

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FAQ

Why should I prioritise Device Observability?

An in-depth device observability framework is designed to improve consistency, efficiency, and security across an organisation’s fleet of IT assets.

Below are some of the main benefits of using a service like Device Observability.

Improved Security

When IT teams have to conduct a lot of manual work and repetitive tasks to manage and secure various endpoint devices in different locations, the risk of inconsistencies, misconfigurations increases.

These are often the root cause of cyber attacks, and criminals are just waiting to exploit these errors.

With a service like Device Observability, you can ensure consistent security policies across apps, devices and data and minimise the risks to the network.

Improved Productivity

By employing a service like Device Observability, you can increase productivity by making processes more efficient both for IT teams and for users through experience monitoring.

IT Teams can obtain much better visibility of poor-performing devices and apprehend issues before they become a problem.

This helps let the IT department work proactively and allows the business to maintain momentum.

Improved visibility

When managing a whole network of IT devices, keeping a close eye on inventory, data usage, vulnerabilities, and other things isn’t easy.

Thanks to services like Device Observability, IT teams get real-time reports that dive deep into things like security and functional data automatically collected from all the devices.

Visibility on this level lets you keep track of every device connected to the network, regardless of connection type, how often it connects, and where it connects from.

Data like this can help with the efficient management of users and IT assets across their life cycles and inform decision-making on different levels.

Reduced Costs

When managing a whole network of IT devices, keeping a close eye on inventory, data usage, vulnerabilities, and other things isn’t easy.

Thanks to services like Device Observability, IT teams get real-time reports that dive deep into things like security and functional data automatically collected from all the devices.

Through the visibility and management options it offers, Device Observability allows for more efficient use of IT assets.

This helps to save on costs by squeezing more value out of existing assets. Additionally, services like this allow organisations to implement BYOD (bring your own device) policies effectively, helping the organisations to reduce asset acquisition costs.