DRIVING DIGITAL VIGILANCE
Digital Performance Evolve.
Our Digital Performance Evolve service identifies pressure points which are impacting end user experience across an organisation’s digital landscape. Enhance your digital experience monitoring and quickly identify where performance issues exist with the Activate and Managed options of this service. With Digital Performance Evolve from Net Consulting, you can significantly reduce unnecessary revenue loss and increase operational efficiency.
Driving Excellence in Digital Experience Monitoring.
We will support customers to identify and prioritise areas for improvement and remediation across their digital environment. We engage more frequently with the customer than in other DEM Activate services and develop tailored digital experience monitoring goals to benchmark performance against industry peers.
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Service Architecture.
The Digital Performance Evolve service is based on the following digital experience monitoring components:
- Agent software installed on end user devices
- Software-as-a-Service (SaaS) Collection and Dashboard viewing platform
- (Optional) Link to Microsoft 365 platform for Teams Call telemetry
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Use Cases and Value.
Objectively understand users’ digital performance in a ‘work from anywhere’ environment to proactively manage and investigate issues.
Objectively track end user experience to validate the effect of initiatives or internal improvements, and to baseline against industry sector averages.
Identify the worst performing devices in your environment to prioritise remediation resources more effectively.
Objectively monitor performance of Teams and Office 365 applications for users in a work from anywhere environment to proactively manage and investigate issues.
Objectively quantify the impact of poor application performance to indicate staff time being lost due to inefficient IT.
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What’s Included? Activate vs Managed.
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Optional Add-ons.
- Quarterly progress report against Digital Experience goals
- Validate the impact of IT changes
- Support Problem Case investigation and resolution
- Agent software updates
- Customised monitoring of additional applications
- Customised dashboard creation to provide tailored visualisations to meet evolving requirements
- Custom asset list and installed application information for compliance purposes
- Integrate data into centralised visualisation tools
- Apply remediation scripts to allow remote fixes from the tooling
- Service Desk integration
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Speak with one of the team.
We can help you deploy a digital experience monitoring service to understand your end-user activities and challenges. In addition to out-of-the-box applications, we can customise the solution to track specific application transactions for a more granular measure of critical staff activities.
Get in touch with us today if you’d like to discuss your DEM needs with one of our team.
We’re ready to speak with you.