Identify pressure points impacting your users’ experience.
DRIVING DIGITAL VIGILANCE
Digital Experience Management Services.
Digital Experience Management (DEM) uses technologies to gather and evaluate metrics across multiple digital touch-points with the aim to optimise user experience.
When users are successful, so is their business, and in many cases, this is significantly accelerated by ensuring devices and applications are performing at their best. Where any of these touch-points are not performing effectively, productivity drops and revenue takes a hit.
Digital Experience Management Services Overview.
Net Consulting’s DEM services cover the full digital journey, supporting customers who want to optimise their user experience. Our service combines end user experience management (EUEM) and application performance management (APM) practices, forming a single approach to measure, monitor and optimise across the user’s digital journey.
Activate Services deliver our technologies with the following support and advisory services:
Managed Services utilise our team of experts to deliver everything in ‘Activate’, as well as the following activities:
Digital Experience Management Service Catalogue.
Measure and understand how your IT Estate and cloud services are performing from the end user’s perspective.
Assess performance, health and utilisation of applications used throughout your organisation.
Assess and compare device performance, monitor unauthorised software usage, and analyse device health event patterns throughout your estate.
Assess and compare device performance, monitor unauthorised software usage, and analyse device health event Get comprehensive visibility across hybrid networks, enabling prompt identification and resolution of performance-related challenges.
Assess and compare device performance, monitor unauthorised software usage, and analyse device health event Manage, monitor, and troubleshoot your IT infrastructure.
“What Net Consulting provides us with is a baseline for where we are now. We can achieve our longer-term objectives with this robust foundation of information. It’s key to success, and that’s why we collaborate with companies like Net Consulting to build trust and deliver our outputs.”
“The BlueArmour service allows us to see potential ingress paths an attacker can take into our network, as well as potential data egress paths. The service provides us with critical, prioritised information to quickly remediate issues.”
“Unless you’re prepared to run a 24/7 security operation in-house, headed up by a team of seriously skilled people, you’re never going to match what BlueArmour ATD offers.”
“Net Consulting’s understanding of our requirement was evident through a superb bid and they showcased exactly the right approach. Clearly their Public Sector experience was transferable in terms of this engagement. Their cybersecurity expertise is very strong across the team, right from knowledgeable, technical and engaging leaders, through to their team of Floodlight SOC analysts. Net Consulting were under a very tight deadline, given the fact we needed to complete this piece of work within the financial year. They performed at a significant pace, were very reactive and agile, and never once let their high level of standards slip.”
“Net Consulting have been extremely flexible and willing to work within the demanding restraints necessary. They have also been able to successfully adapt the Riverbed and IBM solution to suit our specific requirements, such as the need for multiple security levels. The solution has been working well for around 2 years now and is a key capability for the MOD’s approach to service management”
“We needed to understand whether our applications could operate from a shared services datacentre. Net Consulting were able to give us the answers.”
Digital experience management involves understanding user needs, designing intuitive interfaces, delivering personalised experiences, analysing user behaviour, and continually optimising the digital experience.
An example of digital experience management would be a website that offers tailored recommendations and content based on a user’s previous interactions, along with analytics that monitor user behaviour and inform ongoing improvements to the user experience.
Another example of digital experience management would be using technology (in our case, Aternity), to quickly understand the root cause of a slow running laptop or problematic application. Aternity can rapidly identify these issues and recommend the best way to rectify them. Being able to do this in a few clicks means that the employee who’s experiencing problems is back-up and running as fast as possible.
The pillars of digital experience management typically include content management, analytics, personalisation, and optimisation. These pillars are key components that contribute to creating and delivering a seamless, engaging, and personalised digital experience for users.
Speak with one of our team.
We can help you deploy a DEM service to monitor your end-user digital experience. In addition to out-of-the-box applications, we can customise the solution to track specific application transactions for a more granular measure of critical staff activities.
Get in touch with us today to discuss your DEM needs with one of our team.
We’re ready to speak with you.