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Digital Experience Management

Digital Experience Management measures IT performance from the one perspective that matters most – your end-users

No matter what industry you’re in, a digital transformation will have happened or will be happening to some degree. The likelihood is that certain elements of your organisation will be relying on applications. These may be Microsoft 365, Google Apps, Salesforce, Xero, along with hundreds, if not thousands of other niche applications, specific to your industry.

Ensure the success of your end-users, and ultimately the success of your business, by providing the best possible Digital Experience Management across your company.

Fully-Managed or Self-Service Digital Experience Management

Ultimately, the most important element of your business are the people who work there. Their success determines your success, and in many cases this is significantly accelerated by the effectiveness of the applications your wider workforce use. Equally, their success can be greatly impeded if those applications aren’t working effectively. 

Because problems with these applications, especially at end-user level, can be difficult to unearth for an IT department, our Digital Experience Management (DEM) service can take care of that monitoring.

Powered by Aternity

Using market leading software from Aternity, we record the performance and stability of applications being directly experienced by users, providing critical benchmarking metrics to judge the true impact of implementing IT change.

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Call us on +44 (0)29 2097 2026

We can help you deploy a public cloud-based service to monitor your end-user digital experience.  In addition to out-of-the-box applications, we can customise the solution to track specific application transactions for a more granular measure of critical staff activities.

Fully-Managed Digital Experience Management

How are you measuring the effects of your IT Changes? Are you hoping for the best, or maybe counting the number of trouble tickets raised? 

Understanding the genuine impact on your end-users helps you validate IT change in a much more meaningful way that helps you make better business decisions. 

As the typical workforce becomes more and more mobile, and hybrid cloud services become the standard application services platform, monitoring from the point of the user becomes essential to maintain visibility into workforce operations.   

Understanding the genuine impact on your end-users can be a daunting task, but it’s crucial in helping you to validate an IT change, and it allows you to do so in a much more meaningful way – helping you make better business decisions.

Through our fully-managed Digital Experience Management service, you can hand the burden of end-user experience over to our dedicated SOC team. Freeing up your own IT team to focus on other matters, safe in the knowledge your end-users' digital experience is in good hands.

Fully-Managed Benefits

  • Initial solution implementation, including setup of key application monitoring
  • Proactive monitoring and alerting of key application performance
  • Application performance problem triage to pinpoint affected locations and platforms
  • Software usage report indicating the least-used applications that could have their maintenance reviewed
  • Software audit, with specific focus on newly-installed applications to help highlight “shadow IT” where unauthorised software has been deployed
  • Monthly report and observations / recommendations

Speak with our Digital Experience team TODAY

If you’d like to book a free consultation about Managed Service Digital Experience Management with one of our team, fill in your details below for a call back today.

  • We’ll take care of the initial solution implementation, including setup of all key application monitoring.

From this point, our team will start proactively monitoring performance.

  • Our team will focus on a variety of performance activities, and collate data, ready to give you the key insight you previously lacked.

This includes application performance problem triage, software usage reports, and software audits which focus on highlighting any “shadow IT” where unauthorised software has been deployed.

  • Receive monthly insight and recommendations.

We’ll send you a detailed monthly report, containing all observations and insights, as well as recommendations complied by our knowledgeable Service Operations Team.

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Self-Service Digital Experience Management

How are you measuring the effects of your IT Changes? Are you hoping for the best, or maybe counting the number of trouble tickets raised? 

Regardless of whether you choose a managed service, or decide to handle DEM in house, knowing to what extent applications are failing your end-users helps you validate any IT change in a much more meaningful way and ultimately helps you make better business decisions. 

Your workforce are becoming more and more mobile, and they're making much more use of hybrid cloud service. As such you need to ensure your IT team is equipped with the very best tools to maintain visibility into workforce operations.   

We can help you deploy a public cloud-based service to monitor your end-user digital experience.  In addition to out of the box applications, we can customise the solution to track specific application transactions for a more granular measure of critical staff activities.

Self-Service Benefits

  • Performance and stability measures of applications to validate change and aid troubleshooting
  • Commonalities comparison to highlight particular software versions that perform better or worse than others
  • Software audit to indicate build state and compliance
  • Software usage to indicate which applications are actually being used to help reduce licensing and maintenance costs

Speak with a Digital Experience Consultant TODAY

If you’d like to book a free consultation about Fully-Managed Digital Experience Management with one of our experts, fill in your details below for a call back today.

Looking for more information?

Digital Performance Management Information Sheet