​Service Management Architecture can mean different things to different people, which leaves organisations confused and spending money on multiple work strands to cover both business and data architectures.

Something that makes us unusual as an IT managed services provider, is that our Service Architects also have a background in technical IT Service Management delivery. As such they are able to quickly identify the challenges between what is theoretical and what is practical, providing valuable advice that will accelerate your ITIL® v4 and Service Desk development, maturity and transformation. 

Working with an IT Managed Services Provider to Transform Your Service Operations.

Our expert Service Management Architects embed themselves within your organisation using architectural best practices that are based on ‘The Open Group Architecture Framework’ (TOGAF®) to assess your current and intended future operations.

By choosing us as your IT managed services provider, our Service Management Architects will conduct a full or partial review of your business and ITIL process. This will help to understand where improvements, catalogue service, AI / machine learning, omni-channel interaction, CMDB improvements, data standards, integrations and automations can be applied to improve your service operations.

The other advantage of working with an IT managed services provider, is that our architects will produce a set of standardised outputs based on your requirements that will roadmap your journey to swiftly realising your IT Service Management goals.


Service Architecture.

With Net Consulting as your IT managed services provider, our Service Architects will work closely with your senior leadership, transformation, process and wider stakeholder teams. They will begin to understand the working level changes, and parallel dependent work streams that need to be delivered to support the intended outcomes.

They will also analyse the business challenges and risks that need to be addressed as part of any engagement to help accelerate the delivery of your strategic Service Management goals. This is why many organisations choose to undertake this challenge with the support of a specialist IT managed services provider.

Our approach to Service Architecture is summarised into the following core areas: 

  • Business Enablers – Focusses on identifying what needs to be in place for the Service Desk to be effective. 
  • Technology – Focusses on the Technology elements and how they need to be configured to support your organisation.
  • Business Outcomes – Focuses on alignment of all areas to your organisation strategic goals.
  • Integration – Focusses on the extension of the Service Desk to optimise and improve daily operations with wider business services.
  • Continual Improvement & Optimisation – Focusses on ensuring the Service Desk remains fit for purpose as your organisation Service Management maturity grows and your organisation evolves through growth, new services, and mergers.


Use Cases and Value.

​Business architectures that are fully integrated with the Service Desk processes 

​Development roadmaps that clearly outline the workstreams that need to be delivered to mature your Service Desk and ITIL® v4 alignment.

​Accelerated Service Onboarding architectures that are derived from an integrated Service Catalogue, workflow automations and integrations.

​Standardised and tailored ITIL® v4 process that support ISO accreditation and efficient Service Desk Operation.

​Data cohesion through defined data standards that need to be adhered to for sharing data between services and Service Desks.

​Identification of time-consuming workloads that can be orchestrated and automated e.g., Staff onboarding – asset allocation, account creation, access permissions across all required applications (Teams, Salesforce, Active Directory) etc. 

​Improved user experience through delivery of an optimised Service Catalogue that provides key user services and service bundling.

​Target Operating Model improvement plans that clearly define the transition activities that need to complete to get your organisation from the ‘as-is’, to the ‘to-be’ end state.


Optional Add-ons.

  • ​Business analysis 
  • ​Business transformation 
  • ​Target Operating Model creation / refinement 
  • ​Service architecture 
  • ​Process maturity 
  • ​ITIL® v4 adoption support: 
  • Incident 
    • ​Knowledge 
    • ​Asset 
    • ​Change 
    • ​Problem 
    • ​Event 
    • ​Service level management 
    • ​Service reporting 
    • ​Service request (+ more) 
  • Process digitalisation 
  • ​Best practice and practical ITIL® 4 implementation 
  • ​Process integration 
  • ​Use case creation 
  • ​Creation of data models and minimum data sets 
  • User requirements capture and analysis 
  • ​Integration architecture 
  • ​Service catalogue creation & management


Speak with one of the team.

You may know exactly what you want from a Service Management point of view, however you may be struggling to identify exactly which aspect of this broad subject suits your business best. This is where an IT managed services provider can help. We have a member of the team ready to discuss the options with you and how they could be implemented across your business.

Get in touch with us today to discuss your IT service management needs so you can start maximising your business value today.