DRIVING DIGITAL VIGILANCE
IT Service Management.
Our Information Technology Service Management (ITSM) service is the unification of traditional IT Service Management, processes, and omni-channel interactions.
Also known as Autonomous Digital Service Management (ADSM), this service applies best practices, market leading technology, machine learning and artificial intelligence to deliver a constantly improving service management experience to users.
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How Our IT Service Management Can Benefit Your Organisation.
Whether you’re an established company with mature IT Service Management processes, going through growth transformation or making your first foray into the world of ITSM, our service has you covered.
Through application of our ‘Business Value Model’ we can take your organisation through an evolutionary journey that will fundamentally improve how services are delivered and supported.
- Monitor – Focuses on IT operations management engagements where data is treated as an asset that can be exploited to drive value.
- Improve – This is where we realise value from the IT service desk data, to create catalogue services, automations and orchestrated activities that simplify resolution, while digitising paper-based processes.
- Integration – Complete synergy across all IT services & systems to Support, Monitor, Improve and Evolve.
- Evolve – Continually evolve and innovate IT Service Management with continuous improvement.
IT Service Management Overview.
Our ITSM services cover the ITIL® v4 Management Practices (Service, Technical & General) to enable your organisations to focus on core business objectives, while providing a seamless service to users and customers. The ITSM service is broken down into 4 discrete service areas that can be delivered as a series of discrete packages or as a managed service:
Our expert Service Architects will fully integrate with your organisation to understand the current working processes, procedures, practices etc. and work collaboratively with your internal teams to create the ‘To-Be’ operating model that will be required by your organisation to drive future growth and improve operational efficiencies.
We will deliver all aspects of the Service Desk to support your organisation in providing the best service to end users. This will cover all Service Desk processes, including virtual agents, CMDB, self-service catalogues and artificial intelligence / machine learning.
Building on the Architecture and Service Desk services, we’re able to provide detailed support to Enterprise Asset Discovery. Using agent and agentless discovery methodologies, we’re able to support your organisation in capturing traditional IT assets (along with application dependency mapping), Internet of Things and Internet of Medical Things.
The traditional lines of IT delivery are constantly changing, effectively blurring where the remit of IT Service Management starts and ends. Our Digital Integration service will extend the business benefits of the Service Desk to delivery workflows and automations that interface with all of your business services to streamline IT operations.
IT Service Management Service Catalogue.
“What Net Consulting provides us with is a baseline for where we are now. We can achieve our longer-term objectives with this robust foundation of information. It’s key to success, and that’s why we collaborate with companies like Net Consulting to build trust and deliver our outputs.”
“The BlueArmour service allows us to see potential ingress paths an attacker can take into our network, as well as potential data egress paths. The service provides us with critical, prioritised information to quickly remediate issues.”
“Unless you’re prepared to run a 24/7 security operation in-house, headed up by a team of seriously skilled people, you’re never going to match what BlueArmour ATD offers.”
“Net Consulting’s understanding of our requirement was evident through a superb bid and they showcased exactly the right approach. Clearly their Public Sector experience was transferable in terms of this engagement. Their cybersecurity expertise is very strong across the team, right from knowledgeable, technical and engaging leaders, through to their team of Floodlight SOC analysts. Net Consulting were under a very tight deadline, given the fact we needed to complete this piece of work within the financial year. They performed at a significant pace, were very reactive and agile, and never once let their high level of standards slip.”
“Net Consulting have been extremely flexible and willing to work within the demanding restraints necessary. They have also been able to successfully adapt the Riverbed and IBM solution to suit our specific requirements, such as the need for multiple security levels. The solution has been working well for around 2 years now and is a key capability for the MOD’s approach to service management”
“We needed to understand whether our applications could operate from a shared services datacentre. Net Consulting were able to give us the answers.”
Implementing the right Service Desk with industry leading engagement features (Chatbot, Virtual Agent, Slack, Active Directory, Teams etc.) will optimise your organisations interactions and ensure ticket submission routing to an agent is handled effectively and linked with relevant knowledge articles. Our Managed Service Desk service will ensure the right data is enabled to deliver a professional end user experience.
Managed IT services can be easily broken down into discrete packages: Architecture, Service Desk, Enterprise Asset Discovery, and Digital Integration.
IT Service Desk’s provide automation for key workflows such as identifying who you are, where you’re based, your contact information and what assets you own. Providing users with these details upon accessing the IT Service Desk, greatly improves their experience with the system.
Speak with one of our team.
You may know exactly what you want from a Service Management point of view, however you may be struggling to identify exactly which aspect of this broad subject suits your business best. Either way, we have a member of the team ready to discuss the options with you and how they could be implemented across your business.
Get in touch with us today to discuss your IT service management needs so you can start maximising your business value today.
We’re ready to speak with you.