ITSM | Service Management Architecture

Service Management Architecture

MANAGEMENT

Service Management Architecture from those who have delivered it to the Ministry of Defence (MoD).

Something that makes us unusual as an IT managed services provider, is that our Service Architects also have a background in technical IT Service Management delivery – specifically for the UK Ministry of Defence, (amongst others)

IT Service Management delivery Service Management Architecture can mean different things to different people, which often leaves organisations confused and spending money on multiple work strands to cover both business and data architectures.

Integrated business architecture & workstream visibility
Process efficiency & accelerated service onboarding
Clearly defined plans & data cohesion

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Military-grade service management, now available to you.

Through extensive work with the MoD, NHS, Higher Education and numerous private sector customers, Our Service Management Architects are well versed in both service management architecture and delivery. As such they’re able to quickly identify the challenges between what is theoretical and what is practical, providing valuable advice that will accelerate your ITIL® v4 and Service Desk development, maturity and transformation.

“Organisations implementing a cohesive service management architecture can achieve a 30% improvement in service delivery speed and a 20% reduction in operational costs due to streamlined processes.

Forrester 2024

Top 3 Benefits of Service Management Architecture?

Clearly outline work streams

Build business architectures that are fully integrated with the service desk processes.

Fast & Efficient Service Onboarding

Speed things up with accelerated service onboarding architectures that are derived from an integrated Service Catalogue.

Data Cohesion

Build business architectures that are fully integrated with the service desk processes.

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Integrated Business Architecture & Workstream Visibility

Develop roadmaps that clearly outline the work streams that need to be delivered to mature your Service Desk and ITIL® v4 alignment.

Build business architectures that are fully integrated with the service desk processes.

Process Efficiency & Accelerated Service Onboarding

Benefit from a standardised and tailored ITIL® v4 process that supports ISO accreditation and efficient Service Desk Operation. Speed things up with accelerated service onboarding architectures that are derived from an integrated Service Catalogue, workflow automations and integrations.

Clearly Defined Plans & Data Cohesion

Target Operating Model improvement plans that clearly define the transition activities needed to get your organisation to its desired end state.

This is supported by data cohesion through defined data standards. Build business architectures that are fully integrated with the service desk processes.

Automated Workflows & Enhanced User Experience

Identify time-consuming workloads that have the potential to be orchestrated and automated. Examples of this include staff onboarding, asset allocation, account creation, access permissions across all required applications e.g. Teams, Salesforce, Active Directory etc.

This efficiency through automation results in improved user experience for staff, as well as an easier life for your IT team.

“It’s refreshing to talk to a business who take the time to understand the needs of our organisation. They just seem to ask the right questions to deliver the solutions without fuss. The suggested improvements they provided will be instrumental in helping us enhance our cybersecurity practice – highly recommended.“

Jamie Graham – Head of Cyber SecurityDigital Health & Care Wales

“What Net Consulting provides us with is a baseline for where we are now. We can achieve our longer-term objectives with this robust foundation of information. It’s key to success, and that’s why we collaborate with companies like Net Consulting to build trust and deliver our outputs.”

Clint Chambers – Department HeadMinistry of Defence

“Unless you’re prepared to run a 24/7 security operation in-house, headed up by a team of seriously skilled people, you’re never going to match what BlueArmour ATD offers.”

Capital Law LLP

“We needed to understand whether our applications could operate from a shared services datacentre. Net Consulting were able to give us the answers”

Head of ITSheffield Hallam University

“NCL were responsive and agile, advising on emerging issues, communicating complex subject matters to a wide user audience, all while fulfilling the brief of technical advisor and critical friend. They effectively steered us through to our strategic milestones.”

Andrew Lycett – Director of FinanceSocial Care Wales

Integrate to Floodlight

NCL’s Digital Operations Centre (DOC) combines NOC and SOC into one. Immediate response and clarity.

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Your Secure Service Delivery Partner

UK Sovereign – Global – Specialists

A long track record, being comfortable in the uncomfortable.

We’ve built a solid reputation for delivering benefit driven capabilities, across public and private sectors.

Our hands on experience, was earned in the most challenging IT environments, globally.

Best of breed, as standard.

We continually invest, and test, best of breed technologies to underpin our services portfolio.

We then hire the best to deliver them to you.

Success built on values, ethics and transparency.

Our award-winning services are delivered by a group of people who share our way of thinking.

We will never compromise on our values, and we’re commitment to honesty and transparency in every engagement.

NCL have developed Service Management Architectures in the most challenging environments imaginable

Now it’s your chance to benefit from years of (literal) boots on the ground and all that comes from managing ITSM for the MoD and NHS.

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FAQ

How and Why does your team work so closely with ours?

With Net Consulting as your IT managed services provider, our Service Architects will work closely with your senior leadership, transformation, process and wider stakeholder teams.

This close engagement is so we can fully understand the working level changes, and parallel dependent work streams that need to be delivered to support the intended outcomes.

Why should I consider a Managed Service Provider (MSP) for our ITSM?

By choosing NCL as your IT managed services provider, our Service Management Architects will conduct a full or partial review of your business and ITIL process.

This will help to understand where improvements, catalogue service, AI / machine learning, omni-channel interaction, CMDB improvements, data standards, integrations and automations can be applied to improve your service operations.

The other advantage of working with an IT managed services provider, is that our architects will produce a set of standardised outputs based on your requirements that will roadmap your journey to swiftly realising your IT Service Management goals.