ITSM | Managed IT Service Desk
SERVICE
The right IT service desk is essential and often forms the central focal point for Service Management. It will form a key part of how your users and customers perceive the service.
However, selecting the right ITSM Service Desk for your needs is often daunting. Our Managed Service Desk service ensures you’re able to implement the solution that’s right for you, while also ensuring implementation is completed to ITIL best practices.
- Uncover unknown threats
- Analyse supply chain threat data in detail
- Monitor and prioritise your supply chain threats
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Transform Your IT Service Desk Experience
Our ‘Managed IT Service Desk’ service will ensure the right data is enabled to deliver a professional end user experience, for example identifying who the users are, where they are based, their contact information and what assets they have been assigned.
Join the growing ranks of companies outsourcing their IT service desk.
“60% of organisations are outsourcing their IT service desk functions to managed service providers to improve service quality and reduce operational costs.”
– Gartner 2023
Top 3 Benefits of Managed IT Service Desk?
Streamline Operations Through AI
Improve service efficiency with AI automations by speeding up repetitive, manual processes.
Rapid Risk Detection
Quickly detect service breaches using multiple SLA policies for different business hours or incident categories.
Improved Employee Engagement & Satisfaction
Ensure workloads are managed and evenly distributed across teams by using workload monitoring to provide a complete overview of all the work assigned to you and your team members.
Improved Employee Engagement & Satisfaction
Empower and modernise employee engagement through consumer-grade user experience in channels such as: MS Teams and Slack; with integrated support channels and AI-driven service management.
Improve employee satisfaction by using workload monitoring to provide a complete overview of all the work assigned to you and your team members. This helps ensure workloads are managed and evenly distributed across teams.
Enhance Service Efficiency and Streamline Operations Through AI
Improve service efficiency with AI automations that route incidents intelligently and give your technicians all the tools they need to resolve incidents in a single screen experience.
You can also make use of automation to speed up repetitive, manual processes like employee off-boarding, multi-department approvals and category-based routing.
Finally, take informed action thanks to intelligent suggestions and powerful insights courtesy of AI-driven analytics.
Rapid Risk Detection & Minimisation Through Automation.
This service allows you to rapidly detect service breaches using multiple SLA policies for different business hours or incident categories.
It uses an ITIL aligned change management process that allows for standardisation, automation and is fully integrated with your CMDB to minimise risk / outages to critical business services.
Integrate to Floodlight
NCL’s Digital Operations Centre (DOC) combines NOC and SOC into one. Immediate response and clarity.
Your Secure Service Delivery Partner
UK Sovereign – Global – Specialists
Take your IT Service Desk to the next level with AI
Our Managed IT Service Desks employs the very latest in AI technology to improve efficiency and user experience, all while giving your IT team some much-needed time back.
