ITSM | Managed Asset Discovery
DISCOVERY
The holy grail in IT Service Management is the enterprise Configuration Management Database (CMDB) and our IT infrastructure management services can help achieve it.
In this case, the ‘Managed Discovery’ service, will automatically discover your on-premise and cloud assets using agentless discovery, to create an accurate picture of your Enterprise assets (including hardware and software) and the dependencies between these assets.
IT Operations and Delivery Teams need to know the scope of the services they’re supporting and Security Teams need to understand the assets they are assuring. In both cases, they need to know the relationships between assets, software versions, hardware versions etc. – the only difference is the use cases that apply to the data.
- Agentless discovery & enhanced operational visibility
- Rapid ROI through service desk optimisation
- Robust risk detection & fast incident response
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Enterprise CMDB is within your grasp.
Achieving a fully functioning enterprise CMDB can seem like an impossible task, but the secret to achieving it lies in the integration of the right tools to optimise your CMDB creation and maintenance. With our Managed Asset Discovery service, we will rapidly deploy automated discovery tools into your organisation that will return value within hours. The service will automatically discover your on-premise and cloud assets using agentless discovery, to create an accurate picture of your enterprise assets and their dependencies.
“Don’t get left behind! Approximately 70% of organisations that have adopted ITSM tools are also utilising a CMDB as part of their IT operations.”
– Gartner 2024
Top 3 Benefits of Managed Asset Discovery?
Agentless Discovery
Get much deeper operational and security visibility of all assets, software / hardware versions, patch version and application dependencies.
Fast ROI
Capabilities can be integrated at pace and deliver business value within a few hours to drive true business value to prevent the need for inefficient manual audits & updates.
Increase Efficiency with Automation
Automate CMDB synchronisation to prevent outdated data from impacting the efficiency of your Service Desk and support teams.
Agentless Discovery & Enhanced Operational Visibility
Deploy an agentless discovery of all assets connected to physical, cloud and virtual environments.
This will provide much better operational and security visibility of all assets, software / hardware versions, patch version and application dependencies.
For instance, you can improve software license compliance tracking through automated detection and reporting of all installed software.
Rapid Return On Investment Through Service Desk Optimisation
Optimise service desk operation through identification of critical assets, and linking them to incidents, requests, problems, changes, or projects at the click of a button.
This capability can be integrated at pace and deliver business value within a few hours to drive true business value to prevent the need for inefficient manual audits & updates.
Increase Efficiency Through Automation
Automated CMDB synchronisation that can be updated daily, preventing stale data from impacting the efficiency of your Service Desk and support teams.
An example of how automation can improve efficiency is with asset lifecycle. Through automated detection and reporting of end-of-life and end-of-sale assets, IT teams can quickly identify where hardware refreshes are needed.
Robust Risk Detection & Fast Incident Response
Reduce unplanned service outage risks by detecting co-dependent service components, thereby ensuring the impact of changes are fully understood and automatically alerted.
If problems do occur, the meantime to detect is drastically reduced through thanks to service models that capture key applications, servers, network devices and the relationships that underpin service delivery.
This ultimately allows incidents and problems to be quickly triaged against critical service components.
Integrate to Floodlight
NCL’s Digital Operations Centre (DOC) combines NOC and SOC into one. Immediate response and clarity.
Your Secure Service Delivery Partner
UK Sovereign – Global – Specialists
Improved service delivery and efficiency
The ultimate goal in IT Service Management is achieving a comprehensive and accurate Configuration Management Database (CMDB), and our IT infrastructure management services can help you realise this vision.
Our Managed Discovery service empowers your organisation by automatically identifying and cataloging your on-premise and cloud assets through agentless discovery. This ensures you have a precise understanding of your enterprise assets—both hardware and software—and their interdependencies.
