ITSM | ITSM Audit Service

MATURITY

Half of UK businesses are wasting resources, losing customers, and increasing risks by not effectively using ITSM solutions.

It’s also reported employees lose nearly a full workday per week due to inefficient ITSM processes.

We created our ITSM Audit Service to pinpoint where the inefficiencies lie within your ITSM configuration, creating a roadmap for mature processes that will improve productivity, user experience and reduce cost.

Our ITSM Audit service will provide:

Analysis of ITSM configuration against best practice
Identify opportunities for integration and automation of IT services
Identify areas to improve operational efficiency

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Over 50% of medium to large enterprises do not effectively automate their ITSM workflows.

Inefficient ITSM systems lead to substantial financial burdens, forcing businesses to allocate funds toward firefighting IT issues rather than strategic growth.

Top 3 Benefits of Our ITSM Audit Service

Identify Gaps

Understand where inefficiencies exist in within ITSM tooling with a focus on automation, integration, and optimisation opportunities.

Roadmap for Improvement

Develop a clear action plan for enhancing automation, streamlining workflows, and boosting IT service efficiency and ensure ITSM strategies support overarching business objectives and drive measurable outcomes.

Align to Best Practice

Align ITSM tooling with ITIL best practices, focusing on automating processes, streamlining workflows, and ensuring data accuracy and visibility, while also prioritising user experience and self-service capabilities.

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“It’s refreshing to talk to a business who take the time to understand the needs of our organisation. They just seem to ask the right questions to deliver the solutions without fuss. The suggested improvements they provided will be instrumental in helping us enhance our cybersecurity practice – highly recommended.“

Jamie Graham – Head of Cyber SecurityDigital Health & Care Wales

“What Net Consulting provides us with is a baseline for where we are now. We can achieve our longer-term objectives with this robust foundation of information. It’s key to success, and that’s why we collaborate with companies like Net Consulting to build trust and deliver our outputs.”

Clint Chambers – Department HeadMinistry of Defence

“Unless you’re prepared to run a 24/7 security operation in-house, headed up by a team of seriously skilled people, you’re never going to match what BlueArmour ATD offers.”

Capital Law LLP

“We needed to understand whether our applications could operate from a shared services datacentre. Net Consulting were able to give us the answers”

Head of ITSheffield Hallam University

“NCL were responsive and agile, advising on emerging issues, communicating complex subject matters to a wide user audience, all while fulfilling the brief of technical advisor and critical friend. They effectively steered us through to our strategic milestones.”

Andrew Lycett – Director of FinanceSocial Care Wales

Your ITSM Partner

UK Sovereign – Global – Specialists

A long track record, being comfortable in the uncomfortable.

We’ve built a solid reputation for delivering benefit-driven capabilities across public and private sectors.

Our hands-on experience was earned in the most challenging IT environments globally.

Best of breed, as standard.

We continually invest and test best-of-breed technologies to underpin our services portfolio.

We then hire the best to deliver them to you.

Success built on values, ethics and transparency.

Our award-winning services are delivered by a group of people who share our way of thinking.

We will never compromise on our values, and we’re committed to honesty and transparency in every engagement.

FAQ

What is an ITSM Audit Service?

Our ITSM Audit Service is a Maturity Assessment, a structured evaluation of an organisation’s IT Service Management (ITSM) processes, automation, and integration capabilities. It helps identify inefficiencies, areas for improvement, and opportunities to enhance ITSM workflows through best practices and technology.

Why is an ITSM Maturity Assessment important for medium to large UK enterprises?

Many medium-to-large businesses in the UK struggle with underutilised ITSM tools, leading to inefficiencies, security risks, and increased operational costs. Our assessment provides a data-driven roadmap to enhance ITSM performance, automation, and alignment with business goals.

What are the key benefits of an ITSM Audit?

– Identify inefficiencies in ITSM automation, integration, and workflows.
– Reduce operational costs by eliminating redundant processes.
– Enhance ITSM automation to improve incident resolution and service management.
– Strengthen security & compliance by identifying ITSM-related risks.
– Improve employee productivity by reducing time wasted on inefficient ITSM processes.

How do I know if my business needs an ITSM Audit?

You should consider an ITSM Audit if your business experiences:
– Frequent ITSM-related downtime or service disruptions.
– Slow or manual IT processes that impact service delivery.
– Lack of ITSM workflow automation, leading to inefficiencies.
– Security vulnerabilities or compliance risks related to ITSM.
– Difficulties integrating ITSM tools with broader IT infrastructure.