Provide your users with the slickest service desk experience possible by automating key workflows.

Selecting the right ITSM Service Desk for your needs can seem daunting. We ensure you’re able to implement the solution that’s right for your need, whilst ensuring implementation is completed to avoid customisation. 

The right ITSM tool is essential and often forms the central focal point for Service Management, and the Service Desk will form a key part of how your users perceive the service. Picking the right ITSM tool enables you to minimise the user interaction and ensure ticket submission routing to an agent is handled effectively and linked to relevant knowledge articles. 

Our ITSM tooling can provide automation for key workflows such as identifying who you are, where you’re based, your contact information and what assets you own. Providing users with these details upon access the Service Desk greatly improves their experience with the system.  

Where standard resolutions have been created, we can include that workflow into the Service Desk. So for example, a laptop build can be actioned without ever needing to interact with a human agent.

Why Choose NCL?

For over a decade, we’ve developed a strong reputation amongst our customers and partners for consistently delivering services which help businesses perform optimally and securely. This is why the relationships we’ve developed over the years have become long-standing and deeply trusted.

We’re very proud to have provided continuous IT support to the MoD for over 12 years. This length of service is a testament to the trust the MoD place in our people to deliver results, time and time again. Today, we provide situational awareness of the MoD’s globally-deployed application performance while assisting in troubleshooting issues and collaborating with other delivery partners to solve problems faster.

The lessons we’ve learned in Defence are applied to our engagements with customers in the enterprise sector too, ensuring robust network and cyber management for medium to large scale organisations. We use our long-standing experience in end-to-end performance management as a foundation for all of our services, so we can better define a customer’s complete requirements and deliver a more effective solution, whatever the field of technology. Offering market-leading technology and trusted managed services from ‘Floodlight’ - our own UK sovereign SOC, we work closely with customers in Driving Digital Vigilance across industry sectors.