How are you measuring the effects of your IT Changes? Are you hoping for the best, or maybe counting the number of trouble tickets raised?

Regardless of whether you choose a managed service, or decide to handle DEM in house, knowing to what extent applications are failing your end-users helps you validate any IT change in a much more meaningful way and ultimately helps you make better business decisions.

Your workforce are becoming more and more mobile, and they’re making much more use of hybrid cloud service. As such you need to ensure your IT team is equipped with the very best tools to maintain visibility into workforce operations.

We can help you deploy a public cloud-based service to monitor your end-user digital experience. In addition to out of the box applications, we can customise the solution to track specific application transactions for a more granular measure of critical staff activities.

Self-service benefits.


  • Performance and stability measures of applications to validate change and aid troubleshooting
  • Commonalities comparison to highlight particular software versions that perform better or worse than others
  • Software audit to indicate build state and compliance
  • Software usage to indicate which applications are actually being used to help reduce licensing and maintenance costs

Why Choose NCL?


For over a decade, we’ve developed a strong reputation amongst our customers and partners for consistently delivering services which help businesses perform optimally and securely. This is why the relationships we’ve developed over the years have become long-standing and deeply trusted.

We’re very proud to have provided continuous IT support to the MoD for over 12 years. This length of service is a testament to the trust the MoD place in our people to deliver results, time and time again. Today, we provide situational awareness of the MoD’s globally-deployed application performance while assisting in troubleshooting issues and collaborating with other delivery partners to solve problems faster.

The lessons we’ve learned in Defence are applied to our engagements with customers in the enterprise sector too, ensuring robust network and cyber management for medium to large scale organisations. We use our long-standing experience in end-to-end performance management as a foundation for all of our services, so we can better define a customer’s complete requirements and deliver a more effective solution, whatever the field of technology. Offering market-leading technology and trusted managed services from ‘Floodlight’ - our own UK sovereign SOC, we work closely with customers in Driving Digital Vigilance across industry sectors.