How are you measuring the effects of your IT Changes? Are you hoping for the best, or maybe counting the number of trouble tickets raised?
Regardless of whether you choose a managed service, or decide to handle DEM in house, knowing to what extent applications are failing your end-users helps you validate any IT change in a much more meaningful way and ultimately helps you make better business decisions.
Your workforce are becoming more and more mobile, and they’re making much more use of hybrid cloud service. As such you need to ensure your IT team is equipped with the very best tools to maintain visibility into workforce operations.
We can help you deploy a public cloud-based service to monitor your end-user digital experience. In addition to out of the box applications, we can customise the solution to track specific application transactions for a more granular measure of critical staff activities.
- Performance and stability measures of applications to validate change and aid troubleshooting
- Commonalities comparison to highlight particular software versions that perform better or worse than others
- Software audit to indicate build state and compliance
- Software usage to indicate which applications are actually being used to help reduce licensing and maintenance costs