Problems occur – that’s life. The key to success is how thoroughly and how quickly you recover.
Net Consulting’s long history in Enterprise Service Management means we’ve seen a lot of issues, we’ve seen some businesses tackle pretty serious problems and we’ve been at their side to help them quickly get back up to operational service. We know that during this process, being able to link your changes to incidents and then problem manage that way, is key to operational success.
Customers understand incidents will happen, but it’s how you react after the incident which will determine your ability to be successful.