Digital experience management (DEM).

Ultimately, the most important element of your business are the people who work there. Their success determines your success, and in many cases this is significantly accelerated by the effectiveness of the applications your wider workforce use. Equally, their success can be greatly impeded if those applications aren’t working effectively.

Because problems with these applications, especially at end-user level, can be difficult to unearth for an IT department, our Digital Experience Management (DEM) service can take care of that monitoring.

Powered by Aternity.

Using market leading software from Aternity, we record the performance and stability of applications being directly experienced by users, providing critical benchmarking metrics to judge the true impact of implementing IT change.

Why Choose NCL?


For over a decade, we’ve developed a strong reputation amongst our customers and partners for consistently delivering services which help businesses perform optimally and securely. This is why the relationships we’ve developed over the years have become long-standing and deeply trusted.

We’re very proud to have provided continuous IT support to the MoD for over 12 years. This length of service is a testament to the trust the MoD place in our people to deliver results, time and time again. Today, we provide situational awareness of the MoD’s globally-deployed application performance while assisting in troubleshooting issues and collaborating with other delivery partners to solve problems faster.

The lessons we’ve learned in Defence are applied to our engagements with customers in the enterprise sector too, ensuring robust network and cyber management for medium to large scale organisations. We use our long-standing experience in end-to-end performance management as a foundation for all of our services, so we can better define a customer’s complete requirements and deliver a more effective solution, whatever the field of technology. Offering market-leading technology and trusted managed services from ‘Floodlight’ - our own UK sovereign SOC, we work closely with customers in Driving Digital Vigilance across industry sectors.