How are you measuring the effects of your IT Changes? Are you hoping for the best, or maybe counting the number of trouble tickets raised?

Understanding the genuine impact on your end-users helps you validate IT change in a much more meaningful way that helps you make better business decisions.

As the typical workforce becomes more and more mobile, and hybrid cloud services become the standard application services platform, monitoring from the point of the user becomes essential to maintain visibility into workforce operations.

Understanding the genuine impact on your end-users can be a daunting task, but it’s crucial in helping you to validate an IT change, and it allows you to do so in a much more meaningful way – helping you make better business decisions.

Through our fully-managed Digital Experience Management service, you can hand the burden of end-user experience over to our dedicated SOC team. Freeing up your own IT team to focus on other matters, safe in the knowledge your end-users’ digital experience is in good hands.

Fully-managed benefits.


  • Initial solution implementation, including setup of key application monitoring
  • Proactive monitoring and alerting of key application performance
  • Application performance problem triage to pinpoint affected locations and platforms
  • Software usage report indicating the least-used applications that could have their maintenance reviewed
  • Software audit, with specific focus on newly-installed applications to help highlight “shadow IT” where unauthorised software has been deployed
  • Monthly report and observations / recommendations

Why Choose NCL?


For over a decade, we’ve developed a strong reputation amongst our customers and partners for consistently delivering services which help businesses perform optimally and securely. This is why the relationships we’ve developed over the years have become long-standing and deeply trusted.

We’re very proud to have provided continuous IT support to the MoD for over 12 years. This length of service is a testament to the trust the MoD place in our people to deliver results, time and time again. Today, we provide situational awareness of the MoD’s globally-deployed application performance while assisting in troubleshooting issues and collaborating with other delivery partners to solve problems faster.

The lessons we’ve learned in Defence are applied to our engagements with customers in the enterprise sector too, ensuring robust network and cyber management for medium to large scale organisations. We use our long-standing experience in end-to-end performance management as a foundation for all of our services, so we can better define a customer’s complete requirements and deliver a more effective solution, whatever the field of technology. Offering market-leading technology and trusted managed services from ‘Floodlight’ - our own UK sovereign SOC, we work closely with customers in Driving Digital Vigilance across industry sectors.