Go one step further than just identifying your assets, use our Configuration Management service to map your dependencies.
We fully embrace the critical role Service Asset and Configuration Management (SACM) provides to your business. Our Configuration Management service starts with a thorough discovery process, where our service is not only able to identify your assets, but far more valuable is our ability to provide your business with its dependency mapping – something that’s critical in providing information around incident service impact, and the effect that has on planning for service migrations.
Configuration management underpins many of the core ITIL functions such as Incident Management, Change Management, Release & Deployment and Service Level Management, which is why we’re able to provide Enterprise reporting solutions which have easy to understand KPIs at its heart – right out of the box.
Managed from our on-site Service Operations Centre, (SOC) our teams can undertake just a pure discovery process. Or if you’d prefer the complete package, we can then also manage the whole Configuration Management aspect too, starting with implementation and followed by on-going running and maintenance.