Go one step further than just identifying your assets, use our Configuration Management service to map your dependencies.

We fully embrace the critical role Service Asset and Configuration Management (SACM) provides to your business. Our Configuration Management service starts with a thorough discovery process, where our service is not only able to identify your assets, but far more valuable is our ability to provide your business with its dependency mapping – something that’s critical in providing information around incident service impact, and the effect that has on planning for service migrations.

Configuration management underpins many of the core ITIL functions such as Incident Management, Change Management, Release & Deployment and Service Level Management, which is why we’re able to provide Enterprise reporting solutions which have easy to understand KPIs at its heart – right out of the box.

Managed from our on-site Service Operations Centre, (SOC) our teams can undertake just a pure discovery process. Or if you’d prefer the complete package, we can then also manage the whole Configuration Management aspect too, starting with implementation and followed by on-going running and maintenance.

Why Choose NCL?

For over a decade, we’ve developed a strong reputation amongst our customers and partners for consistently delivering services which help businesses perform optimally and securely. This is why the relationships we’ve developed over the years have become long-standing and deeply trusted.

We’re very proud to have provided continuous IT support to the MoD for over 12 years. This length of service is a testament to the trust the MoD place in our people to deliver results, time and time again. Today, we provide situational awareness of the MoD’s globally-deployed application performance while assisting in troubleshooting issues and collaborating with other delivery partners to solve problems faster.

The lessons we’ve learned in Defence are applied to our engagements with customers in the enterprise sector too, ensuring robust network and cyber management for medium to large scale organisations. We use our long-standing experience in end-to-end performance management as a foundation for all of our services, so we can better define a customer’s complete requirements and deliver a more effective solution, whatever the field of technology. Offering market-leading technology and trusted managed services from ‘Floodlight’ - our own UK sovereign SOC, we work closely with customers in Driving Digital Vigilance across industry sectors.