Service Management Archives

ITSM Challenges in Regulated Sectors (And How to Fix Them)

ITSM Challenges in Regulated Sectors (And How to Fix Them) Organisations in regulated sectors, including finance, healthcare, government, and energy, rely on IT Service Management (ITSM) to deliver reliable and secure services. However, even with ITSM’s proven frameworks and methodologies, many implementations in these industries fall short. In fact, 92% of IT decision-makers across regulated […]

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Don’t Just Monitor – How to Use DEM to Improve ITSM

Just because digital is the new norm, that doesn’t mean everyone is doing it right. Poor user experience (UX) can harm your business and hurt customer retention. In fact, users form an opinion of your website in just 0.5 seconds, and improving UX design can boost conversion rates by up to 400%. Yet traditional IT

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The 3 ITSM Maturity Levels – And What’s Holding Yours Back

Recently, several household-name UK brands, including Co-op, Marks & Spencer, and luxury retailer Harrods, have fallen victim to cyberattacks. While these breaches may have stemmed from various IT vulnerabilities, it is clear that hackers are becoming smarter, faster, and more persistent. As cyber threats become more sophisticated, organisations must become more resilient. That’s where a

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What Is the Future of IT Service Management?

Imagine 1.5 wasted work days every week – just from inefficient technology. Shockingly, this is the reality for many employees across the UK where organisations are still struggling to effectively automate their IT Service Management (ITSM) workflows. ITSM is no longer about just keeping the lights on. It’s a critical piece of your organisation, helping

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