IT Service Management

ITSM Challenges in Regulated Sectors (And How to Fix Them)

ITSM Challenges in Regulated Sectors (And How to Fix Them) Organisations in regulated sectors, including finance, healthcare, government, and energy, rely on IT Service Management (ITSM) to deliver reliable and secure services. However, even with ITSM’s proven frameworks and methodologies, many implementations in these industries fall short. In fact, 92% of IT decision-makers across regulated […]

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The 3 ITSM Maturity Levels – And What’s Holding Yours Back

Recently, several household-name UK brands, including Co-op, Marks & Spencer, and luxury retailer Harrods, have fallen victim to cyberattacks. While these breaches may have stemmed from various IT vulnerabilities, it is clear that hackers are becoming smarter, faster, and more persistent. As cyber threats become more sophisticated, organisations must become more resilient. That’s where a

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How Can Managed IT Services Improve Cybersecurity?

Published on 27/05/2025 & Updated on 24/11/2025. Managed IT services provide businesses looking to improve their cybersecurity posture with a comprehensive solution. From reputational damage to financial loss, the consequences of inadequate cybersecurity are vast. With cybercrime projected to cost businesses $20 trillion in 2026, it’s clear that businesses need to do more to protect

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How To Improve End User Experience

Published on 12/05/2025 & Updated on 10/10/2025. Whether employees are working remotely, in the office, or in a hybrid setup, IT services must be optimised to provide consistent performance, stability and reliability. Maintaining an efficient end user experience is critical for business success. This raises the question, what is end user experience?  In short, end-user

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