an approach devised on the frontline of IT service management
Our typical customer journey is...
The first step
Arrange an initial consultation to scope out the work required. One of our expert consultants will engage with your IT department to understand where your business could use support.
The second step
Provide independent advice based on the use of best of breed technology. After taking time to understand your business needs, we will advise on an approach. If you’re happy, we will issue a statement of work, outlining what we will deliver and how. If we can’t add value, we’ll tell you.
The third step
Begin an initial consultancy service. One we’ve outlined an approach, we’ll get to work. In some cases, this might be a self-contained project that solves a problem, for example a slow running application, or provides key information, for example a cyber risk assessment. If there is a clear benefit to deploying the tools permanently, we’ll discuss the option of moving onto a managed service with you
The fourth step
Moving into a managed, 24/7 service. If it’s clear that the outcomes delivered in the initial consultancy engagement will have longer-term benefits to your business, we’ll discuss the option of moving towards a call-off contract or managed service. Instances where this may be beneficial include, wanting to understand your cyber security posture on a regular basis, managing and responding to incoming internal and external threats and optimising the performance of your business-critical applications.