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Approach

In all engagements, we put the needs of our customers first. This is the approach we take with all clients in both the public and private sectors.

Approach

an approach devised on the frontline of IT service management

We’re proud to have provided continuous IT support to the MOD for over 12 years. This length of service is a testament to the trust they place in our people to deliver results, time and time again.

Today, Net Consulting provides situational awareness of the MOD’s globally-deployed application performance while assisting in troubleshooting issues, collaborating with other delivery partners to solve problems faster.

The lessons we’ve learned in Defence are applied to our engagements with customers in the enterprise sector, ensuring robust network and cyber management for medium to large scale organisations.

We use our long experience in end-to-end performance management as a foundation for all our services, so we can better define your complete requirements and deliver a more effective solution, whatever the field of technology.
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Our core values

OUR EQUALITY, INCLUSION AND DIVERSITY POLICY

The terms equality, inclusion and diversity are at the heart of this policy. ‘Equality’ means ensuring everyone has the same opportunities to fulfil their potential free from discrimination. ‘Inclusion’ means ensuring everyone feels comfortable to be themselves at work and feels the worth of their contribution. ‘Diversity’ means the celebration of individual differences amongst the workforce. We will actively support diversity and inclusion and ensure that all our employees are valued and treated with dignity and respect. We want to encourage everyone in our business to reach their potential.

We recognise that discrimination is unacceptable and although equality of opportunity has been a long standing feature of our employment practices and procedure, we have made the decision to adopt a formal policy. Breaches of the policy will lead to disciplinary proceedings and, if appropriate, disciplinary action up to and including dismissal.

We will ensure that the policy is circulated to any agencies responsible for our recruitment and a copy of the policy will be made available for all employees and made known to all applicants for employment.

The policy will be communicated to all private contractors reminding them of their responsibilities towards the equality of opportunity.

The policy will be implemented in accordance with the appropriate statutory requirements and full account will be taken of all available guidance and in particular any relevant Codes of Practice.

We will maintain a neutral working environment in which no employee or worker feels under threat or intimidated.

Key Elements of a Typical Engagement:

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Understanding your needs

We aim to have a “sensible conversation” with you as soon as possible, understanding your needs and leveraging our end-to-end solution experience to potentially suggest other factors or options that may help meet the requirement.

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Proving value

We understand the need to prove value before expanding, and so try to propose pragmatic solutions that can scale up to cover your organisation.  Proof of Value deployments for several of the technologies we use are available for you to better understand exactly how they’ll work for your unique organisation.

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Supporting your deployment

We can deploy a solution with you, but our consultants are always available on a call-off basis to bolster your in-house expertise for specific enhancements, advice, new projects or to provide extra assistance during busy periods.

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Delivering and cultivating value

If you’d just like to have the capabilities of a solution without the overhead of running it, we offer all of our solutions as managed services so that you can leave the specialist work to our Service Operations Centre and simply derive the benefits.  The more we get to know you and your data, the better we can tune the service output to your needs and identify emerging issues or patterns you may not be aware of.

See how we've implemented this approach

Speak with one of the team

If you’d like to book a free consultation with one of our team, get in touch today.