Skip to content

Approach

In all engagements, we put the needs of our customers first. This is the approach we take with all clients in both the public and private sectors.

Approach

an approach devised on the frontline of IT service management

We’re proud to have provided continuous IT support to the MOD for over 12 years. This length of service is a testament to the trust they place in our people to deliver results, time and time again.

Today, Net Consulting provides situational awareness of the MOD’s globally-deployed application performance while assisting in troubleshooting issues, collaborating with other delivery partners to solve problems faster.

The lessons we’ve learned in Defence are applied to our engagements with customers in the enterprise sector, ensuring robust network and cyber management for medium to large scale organisations.

Our dedicated cyber team leverages our application performance monitoring tooling deployment experience, and in many cases, uses the same information feed to provide a broader spread of capabilities for our customers.
ashielf

Our core values

Our typical customer journey is...

globe

The first step

Arrange an initial consultation to scope out the work required. One of our expert consultants will engage with your IT department to understand where your business could use support.

globe

The second step

Provide independent advice based on the use of best of breed technology. After taking time to understand your business needs, we will advise on an approach. If you’re happy, we will issue a statement of work, outlining what we will deliver and how.  If we can’t add value, we’ll tell you.

globe

The third step

Begin an initial consultancy service. One we’ve outlined an approach, we’ll get to work. In some cases, this might be a self-contained project that solves a problem, for example a slow running application, or provides key information, for example a cyber risk assessment. If there is a clear benefit to deploying the tools permanently, we’ll discuss the option of moving onto a managed service with you

globe

The fourth step

Moving into a managed, 24/7 service. If it’s clear that the outcomes delivered in the initial consultancy engagement will have longer-term benefits to your business, we’ll discuss the option of moving towards a call-off contract or managed service. Instances where this may be beneficial include, wanting to understand your cyber security posture on a regular basis, managing and responding to incoming internal and external threats and optimising the performance of your business-critical applications.

See how we've implemented this approach

SPEAK WITH OUR EXPERTS TODAY

If you’d like to book a free consultation with one of our experts, get in touch today.