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ITIL® Process
Best practice and continuous improvement frameworks such as ITIL® (IT Infrastructure Library®) or Six Sigma are experiencing an increasing take-up by Enterprises trying to get tighter control over their IT systems. Several services from Net Consulting help support key parts of the ITIL® process from capacity planning through to SLA monitoring and problem management.
Our ITIL®-supporting service offers can help:- Infrastructure Managers
- Business Applications Managers
- Service Delivery Managers
- Service Assurance Managers
- Services for Supporting the ITIL® Framework
For a graphical view of the benefits we provide for the ITIL® process, please click here.
Service Assessment
Quantify the current state of the infrastructure & service usage. Determine overall network bandwidth consumption, individual service bandwidth consumption, number of user PCs per service and response times. The assessment can be made before service deployment to define a detailed “starting point”, and can be made after deployment to identify the impact on the infrastructure, or verify the performance & usage predictions made.
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Service Performance Estimation & Modelling
Accurately predict service performance based on a transactional analysis of the application while in the testing stage. The same transactional data can be used to help build a model of infrastructure bandwidth requirements. This provides some measurable targets which assists in attaining Change Control Board approval to go ahead with a service deployment, and also assist in defining SLA values.
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Service Monitoring
Monitor the end-to-end user response times for a service. The results can be graphed to provide service performance overviews, and SLA breaches can be forwarded to a central monitoring platform.
The monitoring can either be installed & handed over, or can be provided as an outsourced managed service.
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Problem Management
Add specialist troubleshooting skills and tools to a Technical Observation Post team. The tools used by Net Consulting are based on actual network traffic flows rather than on traditional device-based monitoring. This additional insight helps arrive at the root cause of a problem more efficiently.
The problem can also be “owned” and managed by Net Consulting if neither the skill or time is available from the local support teams.
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Capacity Planning
Chart the trends in the bandwidth consumption, number of users and response times. The information can help identify potential bottlenecks before they occur and can be fed into a continuous improvement initiative. The ongoing monitoring and production of capacity planning information can also be outsourced to Net Consulting.
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ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.